Last Updated - 9 Nov 2020
When the item is incorrect from the one that the customer ordered or when it is damaged on arrival, the customer must send a photo or a video within 5 days after delivery that shows the item is incorrect or DOA (Dead On Arrival).
In this case, MYNE IO LTD will reship a new item and the customer will not need to return the damaged/incorrect item.
The original incorrect products will be deactivated from the MYNE platform so they will not work.
Note: Due to different batches of the products, it may come from different production lots, the item logo or packaging the customer received may vary from shipments or from the photos displayed on our website.
If all the physical appearance of the item are correct, then this case will not be included in the free re-shipping policy of incorrect item.
If the customer is not satisfied with the purchase and wants to return it within 14 days after delivery, we will ask the customer to send the product back to us (full address will be provided to customer via email). In this case, the customer shall be held responsible for all the shipping fees.
The customer must ensure to return the item with it's original packaging and all accessories in the same condition as received.
Each product has a unique code, so the customer must make sure they are sending the correct product back.
All customers must contact MYNE IO LTD for approval before sending or returning any item to us.
MYNE IO LTD will not be responsible for the returned item without prior notification to MYNE IO LTD
Note: MYNE IO LTD reserves the right of any changes of return policy. Any changes will be updated on our website.
How can I get my Refund?
A member of the team will be happy to help you via one of our support
channels. We aim to get back to you within 24 hours